Privacy Pocilies
Privacy Policy
Lumorae™ operates this website and online store, including all related content, features, tools, products, and services (the “Services”), to provide you with a safe and reliable shopping experience. Our store is powered by Shopify, which enables us to securely process orders and payments, and manage fulfillment.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase through our Services. By using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we say “personal information,” we mean information that identifies or could reasonably be linked to you. Depending on how you use our Services, we may collect:
- Contact details: name, email, phone number, shipping and billing address.
- Payment information: credit/debit card details, payment confirmations (all processed securely via Shopify, never stored by us).
- Account information: username, password, and saved preferences.
- Order history: items you view, add to cart, purchase, return, or exchange.
- Communications: details you provide when contacting customer support or leaving reviews.
- Device & usage information: IP address, browser type, device identifiers, and how you navigate our site.
Personal Information Sources
We collect your personal information from:
- Directly from you – when you shop, create an account, or contact us.
- Automatically – through cookies and device interactions with our website.
- Trusted service providers – such as Shopify, payment gateways, and shipping carriers.
- Partners or third parties – for example, marketing platforms that help us reach you with offers.
How We Use Your Personal Information
We use your personal information to provide and improve our Services:
- Order processing: to handle payments, confirm purchases, and ship products.
- Customer support: to respond to inquiries, returns, and exchanges.
- Personalization: to remember preferences and recommend relevant products.
- Marketing: to send promotions, newsletters, and offers you may be interested in.
- Security: to detect fraud, prevent abuse, and keep your transactions safe.
- Legal compliance: to meet regulatory obligations or respond to valid legal requests.
How We Disclose Personal Information
In certain cases, we may share your information with:
- Shopify – for payments, hosting, and secure transactions.
- Shipping providers – to deliver your orders.
- Customer service & IT providers – who help us operate smoothly.
- Marketing partners – to show you relevant ads or offers (never sold, only used responsibly).
We never sell your information to third parties.
Relationship with Shopify
Our Services are hosted on Shopify. They securely process payments, protect your personal data, and may use aggregated data to improve services across their network. For more details, please see the Shopify Consumer Privacy Policy.
Third Party Websites and Links
Our Services may link to external websites not operated by us. Their privacy policies and security measures may differ. We encourage you to review those policies if you visit their sites.
Children’s Data
Our Services are not intended for children under the legal age of majority. We do not knowingly collect data from children. If you believe your child has shared personal data with us, please contact us to have it removed.
Security and Retention of Your Information
We take strong measures to protect your data, including SSL encryption and secure payment gateways. While no system is 100% secure, we continuously monitor and improve our safeguards.
We retain personal information only as long as needed for:
- Fulfilling your orders.
- Handling returns or warranties.
- Complying with legal obligations.
Your Rights and Choices
Depending on your location, you may have rights to:
- Access and receive a copy of your data.
- Request corrections or deletions.
- Opt out of promotional emails or targeted marketing.
- Withdraw consent for certain processing activities.
You can exercise these rights by contacting us directly.
Complaints
If you have concerns about how we process your personal information, please contact us first. You may also have the right to file a complaint with your local data protection authority.
International Transfers
Your personal data may be transferred outside your home country for processing (for example, Shopify servers). Such transfers are carried out under secure, lawful frameworks to ensure your data is protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Updates will always be posted on this page with a “Last Updated” date.
Contact
For questions or to exercise your data rights, please contact us:
📧 support@lumorae.com
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